The Results Companies is Recognized at the Call Center Excellence AwardsDANIA, Florida, June 27, 2011 - The Results Companies attended the 12th Annual Call Center Week in Las Vegas, NV from June 13 -17, 2011. This industry event brings together call center professionals in one of the fastest growing call center community conferences. For a second year, Results has participated in this event, which combines topical sessions on trends, strategic thinking, operational efficiency, employee management and emerging technologies.
Each year during Call Center Week, contact centers are recognized through the Call Center Excellence Awards program to honor superior thinking, creativity and execution across the full spectrum of call center functions. The awards are dedicated to eight categories of which The Results Companies received an Honorable Mention for Best Outsourced Provider.
Shane Jackson, Results’ Sr. VP, said “Results is honored to receive this recognition, particularly because it validates our partnership philosophy. We operate using a client-focused approach that is driven by our partner’s brand. Twenty years of experience and long-term partnerships are evidence to our ability to exceed our customers’ expectations.”
For the Call Center Excellence Awards program, IQPC assembled an accomplished panel of call center experts and leaders to accurately and objectively evaluate each call center’s expertise in delivering a superior customer experience.
"The Results business model is both customer centric and efficiency focused. Additionally, they truly understand the quality of need required to service our Members and Providers on a daily basis. Their strength lies in their ability to transition nimbly and educate on our behalf in a dynamic industry,” said a leading Results' healthcare partner.
About Call Center Week
Call Center Week is presented by Customer Management IQ, a division of IQPC. In its 12th year, this established industry event provides valuable educational sessions and workshops that stand out from other conferences. It is presented by more than 35 practitioner call center leaders across diverse industries, with interactive sessions conducive to practical learning. The comprehensive conference program directly relates to current organizational development initiatives in the call center industry.