Results Winter Haven Grand OpeningTAMPA, Fla., December 13, 2010 -- WellCare Health Plans, Inc., a provider of managed care services for government-sponsored health care programs, and The Results Companies (Results), a customer contact solutions provider, today announced a partnership to expand WellCare’s call center operations and bring 200 new jobs to Winter Haven, Fla. The two companies are jointly staffing a new Central Florida call center, and applications are currently being accepted for English- and bilingual Spanish-speaking representatives to assist Medicare and Medicaid beneficiaries.
"Partnering with Results to employ 200 more people in a support center is just one example of our commitment to ensuring that our members have timely access to important health care information and services," said Walt Cooper, WellCare’s chief administrative officer. "English is not the first language of many of our members, so the call center’s ability to assist Spanish-speaking members is an important enhancement."
"During a time when our state is facing significant economic challenges, we are delighted to help stimulate job growth by creating more than 200 new jobs in Florida," said Christina Cooper, WellCare’s Florida and Hawaii Division president. "The Results team understands the important role it plays in serving our members, and we are pleased with the first-rate customer service it is providing."
Like WellCare, Results is headquartered in Florida and is widely recognized for its proven track record in customer service and innovation. Among other things, Results provides an array of inbound and outbound customer management solutions designed to improve call management, as well as enhance service, performance and the customer’s overall satisfaction.
"Results is focused on providing best-in-class service to its clients," said Shannan Bjortvedt, vice president of Client Services at Results. "We believe that Winter Haven and the surrounding communities can provide a workforce that will help us exceed expectations for WellCare." To explore employment opportunities offered by WellCare and Results, applicants are encouraged to visit each organization’s website at www.wellcare.com and www.theresultscompanies.com.