IEX Scheduling Software helps management plan agent work schedules so that assignments are effective and efficient for both the agent and the call center. Call center scheduling avoids under or over staffing and ensures agents are working when they are needed, while also utilizing their skills best. With IEX call center scheduling in place, we can ensure that calls are answered by the highest skilled agent for the call type, and that there are sufficient agents available to successfully meet service levels for our clients.
Since 1988 IEX has been helping businesses, like Results, successfully optimize the performance of their contact centers. IEX, a leading provider of workforce management software for call centers with over 3,100 contact center sites and more than 1,000,000 agents in over 50 countries, provides:
- Accurate forecasting of call volume throughout the day
- Easy call center scheduling by agent skills/experience
- Management of seasonal volume changes, customization of shifts, and
- Real time adherence for a solution to even the most complex call center scheduling constraints.
For More Information on IEX please visit: www.iex.com or read this Case Study